COVID 19 UPDATE – October 2020
We would like to keep all our valued customers up to date on what’s happening at Portsea Village Resort.
We take care in maintaining the highest standards of cleanliness and hygiene throughout our resort, restaurant, and common areas.
Considering COVID-19, we have introduced a range of cleaning protocols to our processes, to ensure you enjoy a safe and stress-free stay with us.
We have increased frequency of cleaning and disinfecting in our common areas, including reception, lifts, door handles, public bathrooms, and room keys. You will find hand sanitiser dispensers for use at reception and on each floor at each lift. We are practicing social distancing throughout the resort.
Our pools and squash courts are closed until further notice. The tennis can be booked for 1 hour intervals. Please check with reception for availability and to book.
Apartments & Rooms:
We have increased disinfecting and sanitizing protocols in our apartments and rooms, after guests depart and before the next guest arrives. We have increased attention paid to all hard and high touch surfaces.
Housekeeping will offer daily towel changes and top up of amenities and condiments. If running low, please contact reception.
Our restaurant is closed until further notice; however we are offering room service 7 days a week from 12 to 7pm – last orders taken at 6.30.
We are preparing to open the restaurant as soon as allowed. Our staff have been thoroughly trained in a COVID safe plan making your dining experience a safe one. Our staff will effectively be wearing masks, frequently washing their hands along with sanitising workstations, tables & equipment. We are asking that our customers respect our COVID safe plan by wearing a mask when not at your table, maintaining social distancing from staff & other customers, using contactless payment where possible, pre-booking to ensure a table & most importantly if you are having any symptoms please stay home.
We thank you for the support you have shown us over the past months. Let us step forward into the next stage of these changing times with confidence.
We look forward to welcoming you back.
Management & Staff
Portsea Village Resort